Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Phoniq Tech Refund Policy

1. Our Commitment to Customer Satisfaction

At Phoniq Tech, we are committed to ensuring your complete satisfaction with your purchase. This Refund Policy outlines the procedures and conditions for returns, exchanges, and refunds. This policy forms part of our Terms and Conditions, and the definitions used in our Terms and Conditions apply to this policy as well.

2. Return Eligibility

You may return products purchased from Phoniq Tech under the following circumstances:

You’ve changed your mind about the purchase
You received an incorrect item
The product is an unwanted gift
The product has a technical fault or defect
You have concerns about the product’s quality

3. Standard Return Conditions

3.1 For Change of Mind or Unwanted Products

You may return a product to Phoniq Tech within 14 days of delivery or collection, provided that:

The product is unopened, undamaged, and unused
All original packaging, labels, and seals remain intact
All accessories, manuals, and parts are included
You present the original receipt or proof of purchase

3.2 Return Process

To initiate a return:

Contact our customer service team at support@phoniqtech.com or call 0901 510 4379.
Provide your order number and details about the return
Our team will guide you through the return process and provide a return authorization
Return the product to our designated location

3.3 Inspection and Processing

All returned products undergo inspection to verify their condition. Once validated:

We will process your refund within 7 business days
You will receive confirmation via email when your refund is processed

4. Exchanges

If you prefer to exchange your product for another item:

The exchange product must be available in our inventory
If the exchange product costs more than the returned item, you will need to pay the difference
If the exchange product costs less, we will refund the difference to your original payment method

5. Products Damaged on Delivery

If you receive a product that is damaged or missing components:

Notify us within 48 hours of delivery
Provide photos of the damaged product or packaging
We will arrange for collection and replacement of the product
Alternatively, we can issue a full refund to your original payment method

6. Defective Products and Warranty Claims

6.1 Manufacturer’s Warranty

All products sold by Phoniq Tech are covered by the manufacturer’s warranty. For warranty claims:

Contact our customer service team to report the issue
We will assist you in determining if the issue is covered under warranty
If covered, we will guide you through the repair or replacement process

6.2 Warranty Period

Mobile phones and tablets: 12 months from date of purchase
Accessories: 6 months from date of purchase
Other electronics: 12 months from date of purchase or as specified by the manufacturer whichever is stricter.

7. Non-Returnable Items

The following items cannot be returned or refunded:

Unsealed software products
Digital content or software downloads
Electronic vouchers or gift cards
In-ear products (earphones, earbuds) once opened (for hygiene reasons)
Products with removed or damaged serial numbers
Products damaged due to misuse, accidents, or improper care

8. Refund Methods and Timing

8.1 Refund Options

Refunds will be processed using one of the following methods:

Credit/debit card reversal (for card payments)
Electronic funds transfer (EFT) to your designated bank account
Store credit (if preferred)

8.2 Processing Time

Card reversals: 5-10 business days (depending on your bank)
EFT refunds: 3-5 business days after processing
Store credit: Immediately available upon approval of return

8.3 Refund Amount

For eligible returns, we will refund:

The full purchase price of the returned product
Any applicable taxes paid
Original shipping charges (only if the return is due to our error)

Return shipping costs are generally the responsibility of the customer except in cases of defective products or our error.

9. Restocking Fees

A restocking fee of up to 15% may apply if:

The product packaging is opened, damaged, or incomplete
The product shows signs of use or handling beyond inspection
The return is processed after the standard 14-day return period

10. Device Financing Returns

If you purchased your product through a device financing plan:

Returning the product to Phoniq Tech does not automatically cancel your financing agreement
You remain responsible for any outstanding payments to the financing company
Contact your financing provider directly to discuss your options

11. Special Circumstances

11.1 Bulk Orders

For bulk orders (5 or more of the same item), special return conditions may apply. Please contact our business sales team for details.

11.2 Promotional Items

Items purchased during special promotions may have modified return policies, which will be clearly communicated at the time of purchase.

12. Contact Information

For all return and refund inquiries, please contact:

Phoniq Tech Customer Service
Email: support@phoniqtech.com
Phone: 0901 510 4379
Hours: 09:00 am – 06:00 pm

13. Policy Updates

This Refund Policy may be updated from time to time. The current version will always be available on our website.