Phoniq Tech Privacy Policy

Introduction

At Phoniq Tech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

Definitions

For the purposes of this Privacy Policy:

“Phoniq Tech” refers to Phoniq Tech Nigeria.
“Consent” means any freely given, specific, informed, and unambiguous indication of your wishes by which you signify agreement to the processing of your personal data.
“Data Controller” means Phoniq Tech, which determines the purposes and means of processing personal data.
“Data Subject” means you, an identifiable person whose personal data we process.
“Personal Data” means any information relating to you that can identify you directly or indirectly, such as name, identification number, location data, online identifier, or factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity.
“Processing” means any operation performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, or deletion.
“Sensitive Personal Data” means data relating to religious beliefs, sexual orientation, health, race, ethnicity, political views, trade union membership, criminal records, or other sensitive personal information.
“NDPR” means Nigeria Data Protection Regulation 2019.
“NITDA” means National Information Technology Development Agency.

1. Data Protection Principles

When processing your personal data, Phoniq Tech adheres to the following principles:

We process your data lawfully, fairly, and transparently
We collect data only for specified, explicit, and legitimate purposes
We limit data collection to what is necessary for our stated purposes
We ensure data accuracy and keep information up to date
We retain data only for as long as necessary
We implement appropriate security measures to protect your data

2. Personal Data We Collect

Phoniq Tech may collect the following types of personal data:

Contact information (name, email address, phone number, physical address)
Identification information (date of birth, ID number, tax identification number)
Financial information (bank details, payment information)
Technical information (IP address, device information, browsing data)
Purchase history and preferences
Communications with our customer service team

3. How We Collect Your Data

We collect your personal data through various channels:

When you make a purchase in our physical store
When you create an account or make a purchase on our website
When you subscribe to our newsletter or marketing communications
When you contact our customer service team
When you participate in surveys, promotions, or events
Through cookies and similar technologies on our website

4. Purpose of Data Processing

We process your personal data for the following purposes:

To process and fulfill your orders
To manage your account and provide customer support
To personalize your shopping experience
To communicate with you about products, services, and promotions
To improve our products, services, and website
To comply with legal obligations
To detect and prevent fraud

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate business interests
Protection of your vital interests or those of another person

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Different types of personal data may be kept for different periods based on the purpose for processing.

7. Your Rights as a Data Subject

Under applicable data protection laws, you have the following rights:

Right to access your personal data
Right to rectify inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with NITDA or other regulatory authorities

To exercise any of these rights, please contact our Data Protection Officer at [your email].

8. Data Security

Phoniq Tech implements appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure data storage systems

9. Data Sharing and Transfers

We may share your personal data with:

Service providers who help us operate our business
Payment processors to complete transactions
Delivery partners to fulfill orders
Legal and regulatory authorities when required by law

When we transfer data to third parties, we ensure appropriate safeguards are in place to protect your information.

International Data Transfers

If we transfer your data outside Nigeria, we will ensure that:

The recipient country provides adequate data protection
Appropriate safeguards are in place
You have been informed of the transfer and potential risks
You have given explicit consent where required

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies may collect information about your device and browsing habits. You can manage your cookie preferences through your browser settings.

11. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of these communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting our customer service team
Updating your preferences in your account settings

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and implementation. You can contact our DPO at [your email] for any privacy-related inquiries.

14. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the appropriate regulatory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Phoniq Tech
4B OTIGBA STREET, COMPUTER VILLAGE
Lagos, Nigeria
Email: support@phoniqtech.com
Phone: +234901 510 4379